FAQ

• Thursday, October 23
  • Student Climb: Registration opens at 2:30 pm
    Climb starts at 3 pm (students MUST arrive no later than 4 pm to climb
  • Online Team Challenge: ONLINE REGISTRATION ONLY
    Registration opens at 5:30 pm. Climb starts at 6 pm (climbers MUST arrive no later than 7 pm to climb).
    
• Saturday, October 25
  • Public Climb: Registration opens at 5:30 am
    Climb starts at 6 am (climbers MUST arrive no later than 10 am to climb).*
    *Participants arriving by 7 am will receive a voucher for a complimentary return visit to the CN Tower (a $23.09 value). This offer is valid for the Saturday, October 25th Public Climb only.
• Sunday, October 26
  • Corporate Team Challenge: Registration opens at 5:30 am
    Climb starts at 6 am (climbers MUST arrive no later than 10 am to climb).

*REGISTRATION DEADLINE FOR ALL ENBRIDGE CN TOWER CLIMB EVENTS IS WEDNESDAY, OCTOBER 15, 2008 OR WHEN THE EVENT SELLS OUT. SPACE IS LIMITED. EVENT MAY SELL OUT BEFORE REGISTRATION DEADLINE. TO AVOID DISAPPOINTMENT – REGISTER TODAY!

IMPORTANT NOTICE: Climber check in area has moved for the Enbridge CN Tower Climb in 2008. ALL PARTICIPANTS are required to check in at Simcoe Place before proceeding to the tower. Registration, waiver signing, coat check and t-shirt pick up are now located at SIMCOE PLACE, 200 Front Street West, Concourse Level, on the north side of Front between John and Simcoe Streets. (see map) Please enter via Simcoe Park entrance.

The Enbridge CN Tower Student Climb takes place on Thursday, October 23 from 3 pm until 5 pm (climbers MUST arrive no later than 4 pm to climb). It is open to all primary, secondary and post secondary students wishing to participate as individuals or as a team. Ask your Student Council if you already have a school team or form a team of your own. Download a Student Challenge Kit or register online to form a team.

Each climber must raise and submit a minimum of $25 in pledges. This climb is limited to 2,000 participants so register early to avoid disappointment.

Wrist bands will be mailed to team captains for all climbers who have submitted a minimum of $25 each by 5 pm on Wednesday, October 15.

Waivers: All climbers under the age of 18 must have their student waiver signed by a parent or guardian, prior to the event. A teacher or chaperone must then sign this waiver at the event.

Teachers and chaperones who are climbing must be registered for the event as part of your team (so a proper wristband can be issued).

IMPORTANT NOTICE: Climber check in area has moved for the Enbridge CN Tower Climb in 2008. ALL PARTICIPANTS are required to check in at Simcoe Place before proceeding to the tower. Registration, waiver signing, coat check and t-shirt pick up are now located at SIMCOE PLACE, 200 Front Street West, Concourse Level, on the north side of Front between John and Simcoe Streets. (see map) Please enter via Simcoe Park entrance.

The Corporate Team Challenge takes place on two days:

• Thursday, October 23, 2008 from 5:30 pm until 8 pm.
  Climbers MUST arrive no later than 7 pm to climb. Registration for this event is online only. The registration deadline for this event is 5 pm Wednesday, October 15, 2008.
• Sunday, October 26, 2008 from 6 am until 11 am. Climbers MUST arrive no later than 10 am to climb. You can register your team online or by faxing in the Team Challenge form to 416 777 1500. The registration deadline for this event is 5 pm Wednesday, October 15, 2008.

SPACE IS LIMITED. Registration will close once our maximum capacity is reached. Register early to avoid disappointment. EVENT MAY SELL OUT BEFORE REGISTRATION DEADLINE – REGISTER TODAY!

The ONLINE Corporate Team Challenge, Thursday, October 23rd is now SOLD OUT. You are welcome to register for either the Public Climb on Saturday, October 25th or the Corporate Challenge on Sunday, October 26th.

Wrist bands will be mailed to team captains for all climbers who have submitted a minimum of $50 each by 5 pm on Wednesday, October 15.

IMPORTANT NOTICE: Climber check in area has moved for the Enbridge CN Tower Climb in 2008. ALL PARTICIPANTS are required to check in at Simcoe Place before proceeding to the tower. Registration, waiver signing, coat check and t-shirt pick up are now located at SIMCOE PLACE, 200 Front Street West, Concourse Level, on the north side of Front between John and Simcoe Streets. (see map) Please enter via Simcoe Park entrance.

The Public Climb takes place on Saturday, October 25 from 6 am until 11 am. Climbers MUST arrive no later than 10 am to climb.

IMPORTANT NOTICE: Climber check in area has moved for the Enbridge CN Tower Climb in 2008. ALL PARTICIPANTS are required to check in at Simcoe Place before proceeding to the tower. Registration, waiver signing, coat check and t-shirt pick up are now located at SIMCOE PLACE, 200 Front Street West, Concourse Level, on the north side of Front between John and Simcoe Streets. (see map) Please enter via Simcoe Park entrance.

• Online*: Go to the event registration page. You will be guided through the registration process. Just click on the event you wish to participate in. You will receive a confirmation email once your registration has been successfully processed. You can then log in as often as you wish to check your fundraising totals, and invite friends and family to sponsor you. Please make sure to have your minimum of $50 in paid pledges before the climb. But don’t stop at $50. Check out our fabulous incentive prizes for top fundraiser and for any climber who raises $250 or more. Your status will indicate "Pending" until the minimum $50 in pledges is submitted online. Once the $50 is raised your status will indicate "Registered".
  *Online registration is only available by credit card (Visa, MC)
• Fax: Fax your completed pledge form to 416 777 1500. Faxed registration is only available by credit card (Visa, MC)

There is no registration fee but all participants must collect and submit a minimum of $50 in pledges on or before the event day in order to climb.

Registration on the day of the event is permitted only for the Public Climb on Saturday, October 25. You cannot register on the day of the Student or Corporate Challenge. These events always sell out in advance. To ensure your spot, please register by Wednesday, October 15, 2008.

To be eligible to climb the tower, you must submit a minimum of $50 in paid pledges when you check in at the registration desk. However, we strongly recommend pre-registering. By pre-registering and submitting your $50 minimum in pledges before 5 pm on Wednesday, October 15, your wristband will be mailed to you. You will avoid the registration line, and go directly to the waiver signing area and then off to the tower!

IMPORTANT NOTICE: Climber check in area has moved for the Enbridge CN Tower Climb in 2008. ALL PARTICIPANTS are required to check in at Simcoe Place before proceeding to the tower. Registration, waiver signing, coat check and t-shirt pick up are now located at SIMCOE PLACE, 200 Front Street West, Concourse Level, on the north side of Front between John and Simcoe Streets. (see map) Please enter via Simcoe Park entrance.

Yes. Typically, the Team Challenge events always sell out. Space is limited so be sure to register early to guarantee your spot at the tower. To avoid disappointment, please register by Wednesday, October 15 at 5 pm. If your preferred event date is sold out, please try the Public Climb on Saturday October 25.

There are no pre-designated climb times. To ensure less waiting at the base of the tower, arrive early!

When you register and submit a minimum of $50 in pledges by 5 pm Wednesday, October 15, you will receive your wristband by either Canada Post or Purolator Courier. Your wristband is your admittance to the Enbridge CN Tower Climb. The colour of your wristband indicates your specific Climb day.

Student and Team Challenge Wristbands: Your wristbands will be mailed to your Team Captain.

The CN Tower requires all participants to sign a waiver before climbing the tower. This waiver must be signed on site, at the event, the day of the event. Once you have signed the waiver, we will stamp your wristband and you will be permitted to climb the tower.

IMPORTANT NOTICE: Climber check in area has moved for the Enbridge CN Tower Climb in 2008. ALL PARTICIPANTS are required to check in at Simcoe Place before proceeding to the tower. Registration, waiver signing, coat check and t-shirt pick up are now located at SIMCOE PLACE, 200 Front Street West, Concourse Level, on the north side of Front between John and Simcoe Streets. (see map) Please enter via Simcoe Park entrance.

For insurance and security purposes, the CN Tower requires that all climbers must sign a waiver in Simcoe Place, 200 Front Street West, Concourse Level, prior to climbing the CN Tower.

• Climbers under age 18 must be accompanied by at least one responsible adult, 21 years of age or older. Waivers must be signed by a legal guardian prior to the event and by the climber and responsible adult at the event. Those 18 years of age and older can complete their own waiver on site, at the event.
• Climbers 18 years and above the waiver will be available at Simcoe Place and you will sign it there before climbing. Do not complete the form in advance.

For the Student Climb on Thursday, October 23, all students must have all appropriate signatures in order to climb. Student waivers are available from your team captain or here.

Yes. Enter your login information using last year's user ID and password. If you have forgotten your password, then click on "Forgot Password" and this will be emailed to you. Once you have successfully logged in, you will be taken to the "Welcome Back" screen. From Here you can go back to your previous registration information and make changes if necessary. You can then register for this year’s Enbridge CN Tower Climb.

As long as you have all of the required information for the participant, you can register others for the Enbridge CN Tower Climb. Remember that each person must submit a minimum of $50 to participate.

You can change your contact information online by logging in and clicking the "Edit My Profile" link in the top right hand corner of the dashboard.

Go to the homepage and "Log In" (right side of the page). Enter your user ID and password and you will be logged in to your personal fundraising site.

If you would like to cancel your registration, please contact us at unitedwayevents@uwgt.org to let us know. Unfortunately, we are not able to refund any donations that have been received by United Way Toronto prior to the time of your cancellation. Please let your potential sponsors know that you have cancelled.

For passwords: click "Forgot Password" on the homepage. Type in your user ID and click submit. Your login information will be sent to your personal e-mail address.

User ID: please contact unitedwayevents@uwgt.org

Pending status means that you have registered for the event, but you have not raised a minimum of $50 online. Any offline pledges (cash or cheque) added to your fundraising page will not be counted towards your total until they are received by United Way Toronto.

If you would like your wristband mailed to you in advance, you must ensure that you have raised a minimum of $50 online before 5 pm on Wednesday, October 15, 2008. Otherwise, you must submit your offline pledges on the day of your climb and receive your wristband that day.

Each participant who raises a minimum of $250 and submits all pledges on or before 5 pm on Friday, November 21, 2008 is eligible for a gift card. Gift cards will be issued to participants who reach the $250, $500, $750, $1,000 and $5,000+ fundraising levels. Check out our list of fabulous incentive prizes. Prizes are not cumulative.

Two Spirit Awards are presented to the Largest Team Raising Funds and the Top Fundraising Team. In 2007, the Top Fundraising Team, Petro Canada had 102 climbers raising close to $94,000! RBC won the Largest Team Raising Funds with 374 participants raising just over $79,000. CONGRATULATIONS!

The Spirit Awards will be presented at United Way’s Annual Celebration Dinner on Wednesday, January 21, 2009.

Yes, United Way presents Spirit Awards to the Largest Student Team Raising Funds and the Top Student Fundraising Team. In 1007, Etobicoke Collegiate Institute won both Top Fundraising and Largest Team Raising Funds with 162 climbers raising $6,356! CONGRATULATIONS!

The Spirit Awards will be presented at United Way’s Annual Celebration Dinner on Wednesday, January 21, 2009.

Yes, United Way awards two Top Fundraising prizes.

• The Top Fundraiser over the age of 18 will enjoy a weekend getaway courtesy of VIA1 and Fairmont Hotels and Resorts.
• The Top Youth Fundraiser under the age of 18 will receive a Sony Style gift pack filled with the latest high-tech gadgets.

To be eligible for these prizes, all pledge money must be received by United Way Toronto before 5 pm on Friday, November 21st. (Please note that Presidential Challenge participants are not eligible for the top fundraising prizes, but are eligible for the incentive prizes.)

In 2007, The Top Fundraiser raised close to $10,000 while the Top Youth raised over $3,000 for United Way Toronto.

No. Climbers are NOT permitted to carry anything up the stairwell: water bottles, camel packs, backpacks, infants/children, cell phones, cameras or any electronic devices or portable music devices such as MP3 players, iPODs, iPhones, etc. will not be permitted. This will be strictly enforced. Fanny packs will be permitted for the purposes of carrying identification and keys ONLY. Fanny packs will be inspected. Hydrating stations will be provided just before climbing and once you reach the top.

Proper close-toes athletic footwear must be worn. Sandals are NOT permitted.

Volunteers, event staff, security and CN Tower staff cannot hold personal items for climbers.

There will be a coat/bag check located in Simcoe Place, 200 Front Street West, Concourse Level (between John and Simcoe Streets). This area gets very busy. If possible, please bring as little as possible to the event to lessen the chances of lost or misplaced articles.*

*Please note: United Way Toronto is not responsible for lost or stolen articles.

The only event where online registration is mandatory is on Thursday, October 23 for the Online Corporate Team Challenge. The easiest and fastest way to register and collect pledges is to use our online system however if you wish, for any event other than the Online Team Challenge, you can register using the Team Challenge Kit. Just manually fill out, legibly please, the Team Registration page and fax it to United Way Toronto at 416 777 1500 before 5 pm on Wednesday, October 15, 2008. Student teams (for October 23 climb only) can use the Student Team Kit, or register the team online.

IMPORTANT NOTICE: Climber check in area has moved for the Enbridge CN Tower Climb in 2008. ALL PARTICIPANTS are required to check in at Simcoe Place before proceeding to the tower. Registration, waiver signing, coat check and t-shirt pick up are now located at SIMCOE PLACE, 200 Front Street West, Concourse Level, on the north side of Front between John and Simcoe Streets. (see map) Please enter via Simcoe Park entrance.

• Click on the appropriate Team Challenge Button (Corporate or Student)
• Click on "Register now!"
• Select the "Create a team" option
• Complete the "Team name", "Team description" and "Team goal" fields.
• Fill in your personal information and your account information.
• Once your registration is confirmed, you should see a "Congratulations!" message and details of your personal and team information.
• You will receive a confirmation email in your email inbox; it will provide you with a quick link to your team info page.
• Now you can invite others to join your team.

Note: Please keep a record of your username and password so you can log in again to check on your team status and fundraising achievements.

IMPORTANT NOTICE: Climber check in area has moved for the Enbridge CN Tower Climb in 2008. ALL PARTICIPANTS are required to check in at Simcoe Place before proceeding to the tower. Registration, waiver signing, coat check and t-shirt pick up are now located at SIMCOE PLACE, 200 Front Street West, Concourse Level, on the north side of Front between John and Simcoe Streets. (see map) Please enter via Simcoe Park entrance.

There will be a coat/bag check located in Simcoe Place, 200 Front Street West, Concourse Level (between John and Simcoe Streets). This area gets very busy. If possible, please bring as little as possible to the event to lessen the chances of lost or misplaced articles.*

*Please note: United Way Toronto is not responsible for lost or stolen articles.

No. Climbers are NOT permitted to carry anything up the stairwell: water bottles, camel packs, backpacks, infants/children, cell phones, cameras or any electronic devices or portable music devices such as MP3 players, iPODs, iPhones, etc. will not be permitted. This will be strictly enforced. Fanny packs will be permitted for the purposes of carrying identification and keys ONLY. Fanny packs will be inspected. Hydrating stations will be provided just before climbing and once you reach the top.

Proper close-toes athletic footwear must be worn. Sandals are NOT permitted.

Volunteers, event staff, security and CN Tower staff cannot hold personal items for climbers.

Once you have conquered the Tower, you will be treated to a bottle of water. The top of the tower can get very busy during the climb so we ask, in the interest of public safety, that you make your way towards the elevators to go back down to the base. You will receive your official Enbridge CN Tower Climb t-shirt with your climb time, once back in Simcoe Place. Be sure to hold on to your time card!

For Climb veterans please note the new location of the t-shirt and timing area at Simcoe Place.

IMPORTANT NOTICE: Climber check in area has moved for the Enbridge CN Tower Climb in 2008. ALL PARTICIPANTS are required to check in at Simcoe Place before proceeding to the tower. Registration, waiver signing, coat check and t-shirt pick up are now located at SIMCOE PLACE, 200 Front Street West, Concourse Level, on the north side of Front between John and Simcoe Streets. (see map) Please enter via Simcoe Park entrance.

This year the t-shirt and timing area will be located in Simcoe Place (see map). Please ensure that you hold on to your time card once you have climbed the tower!

No. Multiple climbs are not permitted.

We strongly recommend using our online donation system. Our Web site is secure and your donors will have their tax receipts emailed to them immediately and fundraising updates will appear on the participant’s page instantly.

If you prefer the traditional method, you can also submit cash, cheques and credit card donations directly to the participant (except the Online Team Challenge on Thursday October 23 - only online donations will be accepted). Be sure that all of your contact information is filled out so legiblly and correctly so a tax receipt can be issued.

Donations can be made securely, and tax receipts are issued to your sponsors instantly. Here’s how it works:

• Click on "Sponsor". This will take you to the search page.
• Search for a participant to donate to. Enter all or part of the person’s name you are searching for and click Search.
• From the search list, click the name of the person you want to donate to. This will take you to their personal fundraising page. From here you can begin the donation process.
• On the donation form, enter your contact information, complete your credit card information and click the Donate Now button.
• Your donation will be processed and you will receive an e-mail acknowledging your donation as well as an electronic tax receipt in PDF format. Please retain your tax receipt for your tax records.

If you do not see your tax receipt in your e-mail inbox, please check the Junk Mail folder as some e-mail systems may filter out the e-mail attachment. If you do not receive a tax receipt please contact at unitedwayevents@uwgt.org

Do not mail cash donations. Please submit cash or cheque donations directly to the participant you would like to sponsor. Make sure your contact information is filled out legibly and accurately on their pledge form so that you will receive a tax receipt. (Tax receipts will be issued for all donations of $20 or more.)

Yes. If you are writing a cheque to cover the amount you would like to pledge, please make it out to "United Way Toronto" and mail it directly to our offices along with a pledge form that includes the name of the participant that you are sponsoring. To ensure a tax receipt is issued, please check that the pledge form is legible and the climber’s name is spelled correctly. (Tax receipts will be issued for all donations of $20 or more.)

Mailing Address:

United Way Toronto
Special Events
26 Wellington Street E, 2nd Fl
Toronto, ON
M5E 1W9

Sponsors who donate $20 or more are eligible for a tax receipt. Please ensure that the pledge form is filled out correctly.

E-mail us at unitedwayevents@uwgt.org and we will ensure that you receive a receipt.

We recommend using our online donation system. Our web site is secure and your donors will have their e-receipts emailed to them instantly! Your personal page will identify new donations immediately.

If you prefer the traditional method, you can also collect cash, cheques and credit card donations using a paper pledge form. Be sure that all information is correctly filled in for each donor.

Do not mail cash donations. If you receive cash donations, you can:

• Bring cash to our offices in an envelope before 5 pm October 15, 2008 along with your completed pledge form. You will receive your wristband at that time.
• Write a cheque to cover the amount (made payable to "United Way Toronto") or fill in your credit card information on the pledge form to cover the amount. Be sure to attach/send the completed pledge form with the correct contact information and amounts from each sponsor so that they will all have a tax receipt mailed to them.

*TIP: To avoid registration line-ups on your climb day, submit your minimum $50 in pledges online, by fax or by mail before the October 15, 2008 deadline to pre-register. If you submit your minimum $50 by 5 pm October 15, 2008 we will send your wristband(s) by mail or courier to your address or team captain (if you are climbing with a team).

Post-climb pledges can be submitted to United Way until Friday, November 21, 2008 in order to qualify for incentive prizes.

If you have already fully pre-registered, we recommend that you do not drop off additional cash pledges on climb day. To avoid lengthy line-ups, drop your additional pledge money off at United Way offices (26 Wellington St. E. - see map) after climb day.

Sponsors who pledge a minimum of $20 or more are eligible for a tax receipt. To ensure timely delivery of the receipt, ensure your details are filled out in full and the writing is legible.

Online donors will be issued an electronic tax receipt instantly via email. If you did not receive your tax receipt, or if you have lost it, e-mail us at unitedwayevents@uwgt.org and we ensure that you receive a tax receipt.

Yes, each participant must collect and submit a minimum of $50 in pledges to participate. For the Student Climb on October 23rd, each participant must raise and submit a minimum of $25 to participate.

Remember: all proceeds from the Enbridge CN Tower Climb for United Way will be invested in your community, making Toronto a better city for us all. With your involvement, we can continue to invest in a foundation of fundamental support, creating opportunities for people and neighbourhoods across Toronto.

E-mail us at unitedwayevents@uwgt.org and we will ensure that you receive one.

Offline pledges are cash, cheque or credit card pledges that are not entered online. You will need to use our offline pledge form to keep track of them.

Mail or deliver your offline pledges in person to our offices in Toronto (do not mail cash). Cheques should be made payable to "United Way Toronto". If your donors would like to receive a tax receipt, please include their name, mailing address and phone number on the pledge form. When mailing in donations, or when submitting them on the day of your event, please issue one cheque to cover all donations.

If you have registered online, and have raised offline donations, you can still keep track of the funds and add them to your online fundraising total on your personal page. Just click "Offline Donations" and add in the amounts.*

*Manually adding your offline donations will NOT change your status from PENDING to VERIFIED.  Only online donations made by using VISA or MC count toward your verified dollars.  The offline tool is used strictly for your own fundraising purposes.  Please send all offline donations to United Way Toronto in cheque form.

Do not mail cash donations. If you receive cash donations, you can:

• Bring cash to our offices in an envelope before 5 pm October 15, 2008 along with your completed pledge form. You will receive your wristband at that time.
• Write a cheque to cover the amount (made payable to "United Way Toronto") or fill in your credit card information on the pledge form to cover the amount. Be sure to attach/send the completed pledge form with the correct contact information and amounts from each sponsor so that they will all have a tax receipt mailed to them.

Verified only refers to funds collected online and paid using a credit card. Funds collected by cash or cheque are not verified until they are received by United Way Toronto, even if these amounts are added to your online fundraising page. Offline donations will not change your status from PENDING TO VERIFIED. If you choose to keep track of your fundraising by entering offline donations on your online personal page, keep in mind that only money that is received by United Way Toronto will get tallied up to go towards your final fundraising total once it is processed.

Example: You have raised $40 online, and $10 offline; you must submit the offline funds to United Way by October 15, 2008 to be confirmed as pre-registered. If you do not pre-register, you will not receive your wristband in advance, and you will need to stand in line to drop off your funds before receiving your wristband.

Registering on-line allows you to manage your fundraising efforts through our user-friendly online system. The site allows you to personalize your Website, join a team and send emails to your friends and family asking them to sponsor your run. Your page will update automatically so you can track your fundraising goal.

You can ask your family and friends to sponsor you by sending an email from our online registration system. This will provide your sponsors with more information about your participation in the Enbridge CN Tower Climb. You can send a personalized message by copying the email address into the box on the "Solicit Sponsors" page, type in your personal message (not mandatory) and press "Send email".

If you have a lot of contacts, or if there are strict firewalls at your place of work, you may want to send your e-mails from your personal e-mail account. Before you do this, send yourself a fundraising e-mail through the online system as per the instructions outlined in the above. Once you receive this e-mail you can forward it on to contacts from your Outlook or from your personal email account. This e-mail will include your personal fundraising address link. E-mail recipients will be able to click on this link and make a donation directly to you.

Your donors will automatically receive a thank-you from United Way confirming their donation. You can also send personalized thank-yous. Just follow the instructions on the Sponsor Page.

Cheques should be made payable to "United Way Toronto" and given directly to the participant taking part in the climb. The climber should attach the cheque/cash to their pledge form and submit them with the rest of their funds to United Way Toronto. Please ensure that all sponsors have filled out their full mailing address for tax receipts.